Originally Posted by calibergma
I am a new caliber owner, having purchased a stone white SXT model with the 2.0 engine a few weeks ago. I've been reading here for a few months, since I started considering the caliber.
Our first weekend out, we discovered that the cruise control doesn't work consistently. As a matter of fact, you have to stop, turn the car off, turn the key to accessory, and then activate the cruise control for it to work at all, and then it usually shuts itself off at will. It will not activate at all while the car is running.
That monday, we returned the car to the dealership, who said they'd fix it the same day and put me in a rental car. Well that didn't happen, nor did we get our car back the next day or the next, as they said they had to wait for a part. When I finally picked it up on friday, (having finally had the switch replaced) one block out of the parking lot, I tested the cruise control and it still didn't work.
Back to the dealership I went, only to be told that they don't have a clue what's wrong or how to fix it, and will have to wait until Detroit can advise them as it is probably a continuing problem with the model. (If it was a continuing problem with the model, wouldn't they already know this?) When I spoke with the service advisor both yesterday and today I was told that Detroit hasn't returned their calls or emails and they still don't have a clue how to fix my car so there's no point in bringing it in for service for the cruise control, or the outside temperature guage that stopped working yesterday.
To say I am frustrated would be putting it mildly. I wasn't frustrated with the initial problem...stuff happens...but the fact that the dealership kept my car for a full week and sent it out without even testing it to see if it was actually fixed, and now doesn't have a clue what's wrong is a little over the top for me. I guess my question is, has anyone else had these cruise control issues, and is it really a continuing problem with the caliber, or is the dealership just putting me off?
I have the same car, and my cruise works fine.
I'm trying to picture how this conversation went. If it were me, it would go something like this:
OK, so the service manager basically tells me he's sorry and he can't help me. Immediately, my right foot heads straight up his @$$. (You, as a woman, need to get up in his face. That will accomplish about the same thing. Men are easily intimidated by the opposite sex.) After I retract my foot, and now that I have his attention, I say "Let's go give Dodge a call. I'll wait." He says "No one is available". I say "Give me the phone." I hit redial, and someone on the other end gets red in the face because what I say would make a sailor blush. After some yelling, threats, and an adult temper tantrum I leave the dealer in a loaner and I am priority number 1. They now know that the next words I hear from them had better be "Sir, your car is finished."
You may need to call DCX corporate. Get names of people at the dealer, and sound like you are about to reach through the phone and strangle someone. I must say that I've never had this happen to me because of my initial approach. I'm friendly at first, but I can be a real jerk if someone tries to give me the shaft. I think you are being much too friendly. Reach down deep inside and think of all the times you've been stepped on, and then superimpose the service manager's face on all of those people. Works wonders for getting things done when people just won't take care of business. Remember, the top-paid guy at the dealership probably makes less $$$ than most of us.