Dodge Caliber Forums banner
1 - 13 of 13 Posts

·
Registered
Joined
·
86 Posts
Discussion Starter · #1 · (Edited)
Hi everybody, ordered a Caliber about a week ago. I have been trolling this forum
since and have a few questions.

1. I see a lot of posts about build dates and VON's and VIN's, etc. How do you actually get this information? My dealer ordered the car online and said he would call me when it
came in. I am interested in how this whole process works (stages, dates, etc) as this is my first 'new' car. I'd like to have some kind of way to track the build. How do I go about
contacting DCX and what do they need to know to give me a status?

EDIT: Found the answer to question #1

2. If anyone has a black Caliber SXT with marine blue inserts I would love to see some interior/exterior pictures.

3. Are the rear door openings large enough to get small children in and out of? My kids hate it when I smack their heads getting them in and out.

Thanks in advance for any help.
 

·
Registered
Joined
·
689 Posts
You must have your VON# (order #) supplied by the dealer before you call DC for status. (8 digits)

Call 1-800-992-1997 (1-800-465-2001 from Canada)
Listen to the automated operator then press 2. (To continue.)
Hold for the next available agent. DO NOT ENTER A FOUR DIGIT EXTENSION! WAIT ON THE LINE AND MAKE NO SELECTIONS. The line will sound dead and you'll think you screwed up. You DIDN'T! WAIT!
When Prompted press 1. (you are a customer.)
When Prompted press 3. (customer service issues.)
Press 3 Again. (customer service issues.)
Press 3 yet again. Later, once your order gets rolling they'll give you a VIN#, when you have it you will press 1 here. (3 = Home telephone number, 1 = VIN)
Enter your 10 digit home telephone number. (No 1 before the area code.)
Press 1 (If telephone number read back to you correctly.)
Wait on the line for a customer service representative.
When they pick up tell them you want to check on the status of a Dodge Caliber order.

ORDER STATUS CODES
BB - review by fleet department
BD - special equipment processing
BE - edit error
BG - passed edit n/a for schedule
BGL - edit ok parts unavailable
BX - passed edit available for schedule
C - sub firm
D - firm schedule - dealer has allocation and all parts available
D - 1 gateline schedule - scheduled to be built
E - frame
F - paint
G - trim
I - built not ok'd
J - built ok'd
JB - shipped to body vendor
JE - emission check
JS - shipped to storage
KZ - released by plant , invoiced
KZL - released - not shipped
KZM - first rail departure
KZN - first rail arrival
KZO - delayed/recieved
KZOA - plant holds
KZOB - zone/distribution holds
KZOC - carrier delays
KZOD - carrier holds
KZOE - mis-shipped vehicle
KZOF - show/test vehicle
KZOG - damaged vehicle
KZOH - all other reasons
KZT - second rail departure
KZU - second rail arrival
KZX - delivered to dealer
ZA - canceled

ONCE YOUR ORDER IS SHIPPED
More than likely your Order will be shipped by rail to a nearby rail depot in your state. Once your order is shipped or preparing to be shipped the customer service folks at DC should be able to tell you what railroad your order will be shipped on. If it's already been shipped they may even be able to tell you what rail car number it's on. You can then either call the railroad or go to the rail roads website, plug your VIN number (or last eight) or rail car number into their tracking system, and it will tell you exactly where your truck is! It's theoretically possible to track your truck all the way to the rail depot in your state! Here's just a couple railroads to get you started.
 

·
Registered
Joined
·
226 Posts
My kids have no problems getting in and out of the car!!! they are 11 & 8
 

·
Registered
Joined
·
414 Posts
muzzysgirl said:
My kids have no problems getting in and out of the car!!! they are 11 & 8
I have two girls, 9 and 7. They seem to have no problem getting in and out, except for slamming the doors.

I have ridden in the back, and have had not problems getting in and out, and I am an old fat man.
 

·
Registered
Joined
·
746 Posts
mr_badda_bing said:
I have two girls, 9 and 7. They seem to have no problem getting in and out, except for slamming the doors.

I have ridden in the back, and have had not problems getting in and out, and I am an old fat man.
and old fat man with the coolest user pic ever. hands down.:D
 

·
Registered
Joined
·
27 Posts
I have an order that has been in for about 2 weeks now and I called the customer service just to see what they had about it and she told me I had to talk to the dealership as they would have more info than customer service.:confused:

What?!
 

·
Registered
Joined
·
86 Posts
Discussion Starter · #11 ·
spkeehan said:
I have an order that has been in for about 2 weeks now and I called the customer service just to see what they had about it and she told me I had to talk to the dealership as they would have more info than customer service.:confused:

What?!
A few people here have run across less than helpful DCX service reps. I would try calling back later, hopefully you will speak to someone more
helpful.
 

·
Registered
Joined
·
51 Posts
FlyingTurd said:
A few people here have run across less than helpful DCX service reps. I would try calling back later, hopefully you will speak to someone more
helpful.
In my experience, if you call the Canadian customer service number they will automatically refer you back to your dealer/salesman, however the US service reps were always extremely helpful, going the exta mile to give me my VIN, VON and status.:)
 

·
Registered
Joined
·
86 Posts
Discussion Starter · #13 ·
canoenut said:
In my experience, if you call the Canadian customer service number they will automatically refer you back to your dealer/salesman, however the US service reps were always extremely helpful, going the exta mile to give me my VIN, VON and status.:)
Ahh yes, those evil Canadians:D
 
1 - 13 of 13 Posts
Top